{"id":10,"date":"2024-11-25T17:40:29","date_gmt":"2024-11-25T17:40:29","guid":{"rendered":"http:\/\/kojic-skin-europe.local\/?page_id=10"},"modified":"2026-03-30T10:07:24","modified_gmt":"2026-03-30T08:07:24","slug":"politica-de-reembolsos-e-devolucoes","status":"publish","type":"page","link":"https:\/\/kojicskin-europe.com\/pt\/politique-remboursements-retours\/","title":{"rendered":"Pol\u00edtica de reembolsos e devolu\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c15a80 e-flex e-con-boxed e-con e-parent\" data-id=\"67c15a80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e79178 elementor-widget elementor-widget-heading\" data-id=\"9e79178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de reembolsos e devolu\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c2ea45 elementor-widget elementor-widget-text-editor\" data-id=\"30c2ea45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Em conformidade com as disposi\u00e7\u00f5es do artigo L.121-21 do C\u00f3digo do Consumidor franc\u00eas, disp\u00f5e de um prazo de retrata\u00e7\u00e3o de <\/span><b>14 dias<\/b><span style=\"font-weight: 400;\"> a partir da data de rece\u00e7\u00e3o dos seus produtos para exercer o seu direito de retrata\u00e7\u00e3o sem ter de apresentar qualquer motivo ou pagar qualquer penalidade (excluindo os custos de devolu\u00e7\u00e3o).&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As devolu\u00e7\u00f5es devem ser efectuadas no prazo de<\/span><b> no seu estado original e completo <\/b><span style=\"font-weight: 400;\">(embalagem, acess\u00f3rios, instru\u00e7\u00f5es). Neste caso, o utilizador \u00e9 respons\u00e1vel.&nbsp;<\/span><\/p>\n<p>La soci\u00e9t\u00e9 Kojic Skin Europe ne saurait \u00eatre tenue responsable des modifications de livraison d\u00e9cid\u00e9es unilat\u00e9ralement par le transporteur (changement de point relais, reprogrammation, retard, etc.).<\/p><p>En cas de non\u2011retrait du colis dans les d\u00e9lais impartis par le transporteur, et si un remboursement ou un renvoi de commande est demand\u00e9, les frais d\u2019exp\u00e9dition; aller et retour,&nbsp; restent int\u00e9gralement \u00e0 la charge du client.<\/p>\n<p><span style=\"font-weight: 400;\">Qualquer dano sofrido pelo produto nesta ocasi\u00e3o pode ser de molde a anular o direito de retrata\u00e7\u00e3o.<\/span><b>Os custos de devolu\u00e7\u00e3o da mercadoria s\u00e3o da responsabilidade do utilizador.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Em caso de exerc\u00edcio do direito de retrata\u00e7\u00e3o, a Kojic Skin - Europe reembolsar\u00e1 as quantias pagas, num prazo de <\/span><b>14 dias<\/b><span style=\"font-weight: 400;\"> ap\u00f3s notifica\u00e7\u00e3o do seu pedido e utilizando o mesmo meio de pagamento que o utilizado para a encomenda.&nbsp;<\/span><\/p>\n<p>Para todas as devolu\u00e7\u00f5es, contactar o nosso servi\u00e7o de apoio ao cliente atrav\u00e9s do endere\u00e7o eletr\u00f3nico contact@kojicskin-.&nbsp;<span style=\"font-size: 14px;\">europe.com. Depois de termos dado o nosso acordo, disp\u00f5e de 14 dias para nos devolver o artigo.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Os produtos devem ser devolvidos na sua embalagem original, n\u00e3o aberta, e n\u00e3o devem estar danificados de forma alguma.&nbsp;<\/span><span style=\"font-size: 14px;\">n\u00e3o deve ter sido utilizado. Ap\u00f3s a rece\u00e7\u00e3o do artigo, o reembolso ser\u00e1 efectuado no prazo de 14 dias.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-234b6f2 elementor-widget elementor-widget-heading\" data-id=\"234b6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPORTANTE! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c3e5e elementor-widget elementor-widget-text-editor\" data-id=\"87c3e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Por favor, preencha TODAS as informa\u00e7\u00f5es relativas ao seu endere\u00e7o no momento do pagamento (edif\u00edcio, acesso, c\u00f3digo, intercomunicador, etc.) para garantir que a sua encomenda \u00e9 entregue corretamente. A partir de agora, as encomendas n\u00e3o entregues devido a um erro de endere\u00e7o ou a uma falta de informa\u00e7\u00e3o da sua parte deixar\u00e3o de ser reembolsadas na totalidade (ter\u00e1 de pagar as despesas de envio mesmo que a encomenda n\u00e3o seja entregue).<\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">O endere\u00e7o para devolu\u00e7\u00e3o \u00e9 :\u00a0<br class=\"wixui-rich-text__text\" \/>Pele Kojic - Europa<br class=\"wixui-rich-text__text\" \/>87 La Guyonniere<\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">53110 ST JULIEN DU TERROUX, <\/span><span class=\"wixui-rich-text__text\">FRAN\u00c7A<\/span><\/p><p>Obrigado pela vossa compreens\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique en mati\u00e8re de remboursements et de retours Conform\u00e9ment aux dispositions de l&rsquo;article L.121-21 du Code de la Consommation, vous disposez d&rsquo;un d\u00e9lai de r\u00e9tractation de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9traction sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9 (hors frais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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