{"id":10,"date":"2024-11-25T17:40:29","date_gmt":"2024-11-25T17:40:29","guid":{"rendered":"http:\/\/kojic-skin-europe.local\/?page_id=10"},"modified":"2026-03-30T10:07:24","modified_gmt":"2026-03-30T08:07:24","slug":"politica-de-reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/kojicskin-europe.com\/es\/politique-remboursements-retours\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c15a80 e-flex e-con-boxed e-con e-parent\" data-id=\"67c15a80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e79178 elementor-widget elementor-widget-heading\" data-id=\"9e79178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones y reembolsos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c2ea45 elementor-widget elementor-widget-text-editor\" data-id=\"30c2ea45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">De conformidad con lo dispuesto en el art\u00edculo L.121-21 del C\u00f3digo de Consumo franc\u00e9s, usted dispone de un plazo de desistimiento de <\/span><b>14 d\u00edas<\/b><span style=\"font-weight: 400;\"> a partir de la fecha de recepci\u00f3n de sus productos para ejercer su derecho de desistimiento sin tener que dar ninguna raz\u00f3n ni pagar ninguna penalizaci\u00f3n (excluidos los gastos de devoluci\u00f3n).&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Las devoluciones deben hacerse dentro de<\/span><b> en su estado original y completos <\/b><span style=\"font-weight: 400;\">(embalaje, accesorios, instrucciones). En este caso, usted es responsable.&nbsp;<\/span><\/p>\n<p>La soci\u00e9t\u00e9 Kojic Skin Europe ne saurait \u00eatre tenue responsable des modifications de livraison d\u00e9cid\u00e9es unilat\u00e9ralement par le transporteur (changement de point relais, reprogrammation, retard, etc.).<\/p><p>En cas de non\u2011retrait du colis dans les d\u00e9lais impartis par le transporteur, et si un remboursement ou un renvoi de commande est demand\u00e9, les frais d\u2019exp\u00e9dition; aller et retour,&nbsp; restent int\u00e9gralement \u00e0 la charge du client.<\/p>\n<p><span style=\"font-weight: 400;\">Los da\u00f1os sufridos por el producto en esta ocasi\u00f3n pueden ser tales que anulen el derecho de desistimiento.<\/span><b>Los gastos de devoluci\u00f3n correr\u00e1n a su cargo.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Si ejerce su derecho de desistimiento, Kojic Skin - Europe le reembolsar\u00e1 las sumas abonadas en un plazo de <\/span><b>14 d\u00edas<\/b><span style=\"font-weight: 400;\"> tras la notificaci\u00f3n de su solicitud y utilizando el mismo medio de pago que el utilizado para el pedido.&nbsp;<\/span><\/p>\n<p>Para cualquier devoluci\u00f3n, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente por correo electr\u00f3nico en contact@kojicskin-.&nbsp;<span style=\"font-size: 14px;\">europe.com. Una vez que hayamos dado nuestra conformidad, dispondr\u00e1 de 14 d\u00edas para devolvernos el art\u00edculo.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Tenga en cuenta que los productos deben devolverse en su embalaje original, sin abrir, y no deben presentar ning\u00fan da\u00f1o.&nbsp;<\/span><span style=\"font-size: 14px;\">no debe haber sido utilizado. Una vez recibido el art\u00edculo, recibir\u00e1s el reembolso en un plazo de 14 d\u00edas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-234b6f2 elementor-widget elementor-widget-heading\" data-id=\"234b6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPORTANTE <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c3e5e elementor-widget elementor-widget-text-editor\" data-id=\"87c3e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rellene TODOS los datos de su direcci\u00f3n en el momento del pago (edificio, acceso, c\u00f3digo, interfono, etc.) para que su pedido se entregue correctamente. A partir de ahora, los pedidos no entregados por un error de direcci\u00f3n o falta de informaci\u00f3n por su parte ya no se reembolsar\u00e1n \u00edntegramente (tendr\u00e1 que seguir pagando los gastos de env\u00edo aunque el paquete no se entregue).<\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">La direcci\u00f3n del remitente es :\u00a0<br class=\"wixui-rich-text__text\" \/>Piel k\u00f3jica - Europa<br class=\"wixui-rich-text__text\" \/>87 La Guyonniere<\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">53110 ST JULIEN DU TERROUX, <\/span><span class=\"wixui-rich-text__text\">FRANCIA<\/span><\/p><p>Gracias por su comprensi\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique en mati\u00e8re de remboursements et de retours Conform\u00e9ment aux dispositions de l&rsquo;article L.121-21 du Code de la Consommation, vous disposez d&rsquo;un d\u00e9lai de r\u00e9tractation de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9traction sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9 (hors frais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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