{"id":1088,"date":"2025-03-01T09:21:06","date_gmt":"2025-03-01T09:21:06","guid":{"rendered":"https:\/\/kojicskineurope.live-website.com\/?page_id=1088"},"modified":"2026-06-11T17:58:12","modified_gmt":"2026-06-11T15:58:12","slug":"guide-authenticite","status":"publish","type":"page","link":"https:\/\/kojicskin-europe.com\/en\/guide-authenticite\/","title":{"rendered":"Guide d&rsquo;authenticit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1088\" class=\"elementor elementor-1088\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18f46f7 e-flex e-con-boxed e-con e-parent\" data-id=\"18f46f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f965765 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"f965765\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;marker&quot;:&quot;underline_zigzag&quot;,&quot;highlighted_text&quot;:&quot;d&#039;authenticit\\u00e9&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;highlight_animation_duration&quot;:1200}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Guide <\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">d'authenticit\u00e9<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bdc9b3 elementor-widget elementor-widget-text-editor\" data-id=\"6bdc9b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses personnes nous contactent pour v\u00e9rifier l\u2019authenticit\u00e9 de leur savon Kojie San. Les contrefa\u00e7ons et les boutiques non autoris\u00e9es cr\u00e9ent beaucoup de confusion, c\u2019est pourquoi nous avons cr\u00e9\u00e9 ce guide complet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a185ea8 e-con-full e-flex e-con e-child\" data-id=\"a185ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-09b05a7 e-con-full e-flex e-con e-child\" data-id=\"09b05a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1841de7 elementor-widget elementor-widget-heading\" data-id=\"1841de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qui sommes-nous ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89ececa elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"89ececa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kojicskin-europe.com\/wp-content\/uploads\/elementor\/thumbs\/logo-kojic-skin-europe-blog-1-rg6rzfplxybslnjv300z5q9wyfg7uol5qofena243k.png\" title=\"logo-kojic-skin-europe-blog\" alt=\"logo-kojic-skin-europe-blog\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484bafa elementor-widget elementor-widget-text-editor\" data-id=\"484bafa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/kojicskin-europe.com\/en\/\">Kojic Skin - Europe<\/a> est la seule boutique officielle et autoris\u00e9e \u00e0 importer et distribuer les produits Kojie San en Europe.<\/p>\n<p>Nous sommes le plus grand importateur en France et nous travaillons directement depuis plus de 8 ans avec <strong>BEVI \u2013 Beauty Elements Ventures Inc.<\/strong>, l\u2019unique fabricant de la marque aux Philippines.<\/p>\n<p>Chaque ann\u00e9e, <strong>plus de 20\u202f000 commandes<\/strong> sont exp\u00e9di\u00e9es depuis notre plateforme logistique. Ce volume t\u00e9moigne de la confiance de nos clients, mais aussi de notre <strong>engagement constant envers leur satisfaction<\/strong>. Nous accordons une attention particuli\u00e8re au contr\u00f4le qualit\u00e9, au suivi des commandes et \u00e0 l\u2019accompagnement client afin de garantir une exp\u00e9rience fiable, transparente et irr\u00e9prochable.<\/p>\n<p>En commandant chez nous, vous recevez des produits <strong>authentic<\/strong>, <strong>contr\u00f4l\u00e9s<\/strong>, et conformes aux normes <strong>FDA Philippines<\/strong>, <strong>ASEAN<\/strong> and <strong>internationales<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7382800 elementor-widget elementor-widget-text-editor\" data-id=\"7382800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute information, vous pouvez nous contacter \u00e0 :<\/p><p><strong>contact@kojicskin-europe.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00242ab e-con-full e-flex e-con e-child\" data-id=\"00242ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e76965 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"2e76965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/kojicskin-europe.com\/wp-content\/uploads\/elementor\/thumbs\/kojic-skin-europe-site-web-telephone-rosyx3vzmt9esg2nye5cehmfvmy5sg48lt88tob7ls.png\" title=\"kojic skin europe site web telephone\" alt=\"kojic skin europe site web telephone\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3bac7 elementor-widget elementor-widget-text-editor\" data-id=\"cd3bac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" contenteditable=\"true\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"\u00c9crivez ici...\"><a href=\"https:\/\/kojicskin-europe.com\/en\/\"><b>Kojic Skin - Europe<\/b><\/a> en quelques chiffres c&rsquo;est : \u200b<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b893a9 e-con-full e-flex e-con e-child\" data-id=\"9b893a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-92edd8f e-con-full e-flex e-con e-child\" data-id=\"92edd8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f767b elementor-widget elementor-widget-counter\" data-id=\"c1f767b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Clients<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"1000\" data-to-value=\"20000\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b04d82d e-con-full e-flex e-con e-child\" data-id=\"b04d82d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76cb065 elementor-widget elementor-widget-counter\" data-id=\"76cb065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">ans d'exp\u00e9rience<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"500\" data-to-value=\"8\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a5cef3 e-con-full e-flex e-con e-child\" data-id=\"8a5cef3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83b9bb3 elementor-widget elementor-widget-counter\" data-id=\"83b9bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">boutique officielle en Europe.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"500\" data-to-value=\"1\" data-from-value=\"1\" data-delimiter=\" \">1<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> seule<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df313d7 elementor-widget elementor-widget-heading\" data-id=\"df313d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi est\u2011ce que je trouve d\u2019autres sites qui vendent des produits Kojie San ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcb687a e-con-full e-flex e-con e-child\" data-id=\"fcb687a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-02a6366 e-con-full e-flex e-con e-child\" data-id=\"02a6366\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed53985 elementor-widget elementor-widget-image\" data-id=\"ed53985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2-.png\" class=\"attachment-large size-large wp-image-46787\" alt=\"\" srcset=\"https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2-.png 800w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--300x300.png 300w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--150x150.png 150w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--768x768.png 768w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--12x12.png 12w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--600x600.png 600w, https:\/\/kojicskin-europe.com\/wp-content\/uploads\/2026\/06\/faux-site-kojie-san-2--100x100.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6436ebf e-con-full e-flex e-con e-child\" data-id=\"6436ebf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c0849 elementor-widget elementor-widget-text-editor\" data-id=\"29c0849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreux sites ou vendeurs ind\u00e9pendants proposent des produits pr\u00e9sent\u00e9s comme \u00e9tant de la marque Kojie San. <strong>Cependant, ces boutiques n\u2019ont pas l\u2019autorisation de vendre la marque en Europe.<\/strong> Elles ne sont pas reconnues par le fabricant officiel, <strong>BEVI \u2013 Beauty Elements Ventures Inc.<\/strong>, et ne disposent d\u2019aucun contrat d\u2019importation ou de distribution.<\/p><p>Dans la majorit\u00e9 des cas, il s\u2019agit :<\/p><ul role=\"list\"><li><p>from <strong>produits contrefaits<\/strong>,<\/p><\/li><li><p>from <strong>copies d\u2019anciens emballages<\/strong>,<\/p><\/li><li><p>ou de produits dont <strong>l\u2019origine et la composition ne sont pas contr\u00f4l\u00e9es<\/strong>.<\/p><\/li><\/ul><p>Ces articles peuvent contenir des ingr\u00e9dients non conformes, instables ou irritants. \u27a1\ufe0f <strong>Nous ne pouvons absolument pas garantir leur s\u00e9curit\u00e9 ni leur effet sur votre peau.<\/strong><\/p><p>Pour votre sant\u00e9 et pour \u00eatre certain(e) d\u2019utiliser un produit authentique, conforme et contr\u00f4l\u00e9, <strong>les seuls produits officiels et certifi\u00e9s Kojie San en Europe sont vendus par <a href=\"https:\/\/kojicskin-europe.com\/en\/\">Kojic Skin - Europe<\/a>.\u00a0<\/strong><\/p><p style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-weight: 400;\">Le site <span style=\"font-size: 14px; font-weight: 600;\">kojic-france.com<\/span> peut donner l\u2019impression d\u2019\u00eatre li\u00e9 \u00e0 la marque Kojie San, mais <span style=\"font-size: 14px; font-weight: 600;\">il ne fait pas partie des distributeurs officiels<\/span> et n\u2019a <span style=\"font-size: 14px; font-weight: 600;\">aucune autorisation<\/span> du fabricant BEVI \u2013 Beauty Elements Ventures Inc. pour vendre la marque en Europe.<\/p><p style=\"font-variant-ligatures: normal; font-variant-caps: normal; font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-weight: 400;\">Plusieurs \u00e9l\u00e9ments confirment qu\u2019il ne s\u2019agit pas du site officiel :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ceea343 e-con-full e-flex e-con e-child\" data-id=\"ceea343\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a486ca1 e-con-full e-flex e-con e-child\" data-id=\"a486ca1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d5c7b5 elementor-widget elementor-widget-text-editor\" data-id=\"9d5c7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u274c 1. Un service client qui ne r\u00e9pond pas<\/h3><p>De nombreux clients nous signalent que leurs messages restent sans r\u00e9ponse ou que le service client est inexistant. Un vendeur officiel doit \u00eatre joignable, transparent et r\u00e9actif.<\/p><h3>\u274c 2. Des prix anormalement \u00e9lev\u00e9s<\/h3><p>Les tarifs affich\u00e9s sont souvent <strong>bien sup\u00e9rieurs<\/strong> aux prix officiels. C\u2019est un signe fr\u00e9quent de revendeurs non autoris\u00e9s qui profitent de la notori\u00e9t\u00e9 de la marque.<\/p><h3>\u274c 3. Des produits non conformes ou suspects<\/h3><p>Les emballages, les couleurs et les textures rapport\u00e9s par les clients ne correspondent pas aux produits authentiques. Dans certains cas, les ingr\u00e9dients ne sont pas conformes aux normes europ\u00e9ennes.<\/p><p>\u27a1\ufe0f <strong>Nous ne pouvons pas garantir la s\u00e9curit\u00e9 de ces produits ni leurs effets sur votre peau.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c9c46c e-con-full e-flex e-con e-child\" data-id=\"2c9c46c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80ec6b7 elementor-widget elementor-widget-text-editor\" data-id=\"80ec6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u274c 4. Suspicion d\u2019approvisionnement ill\u00e9gal<\/h3><p>Nous avons des raisons de penser que ce site pourrait tenter de se fournir indirectement chez nous ou via des circuits non autoris\u00e9s. Nous travaillons actuellement \u00e0 <strong>identifier l\u2019origine exacte<\/strong> de ces produits et \u00e0 <strong>prendre les mesures n\u00e9cessaires<\/strong>.<\/p><h3>\u274c 5. Aucune pr\u00e9sence officielle sur les r\u00e9seaux sociaux<\/h3><p>Un distributeur l\u00e9gitime entretient une pr\u00e9sence transparente :<\/p><ul role=\"list\"><li><p>comptes v\u00e9rifi\u00e9s,<\/p><\/li><li><p>publications r\u00e9guli\u00e8res,<\/p><\/li><li><p>interactions avec les clients.<\/p><\/li><\/ul><p>Ce site n\u2019a <strong>aucune visibilit\u00e9<\/strong>, aucun historique, aucun engagement public.<\/p><h3>\u274c 6. Aucun lien avec BEVI Philippines<\/h3><p>Le fabricant officiel <strong>ne reconna\u00eet pas<\/strong> ce site comme distributeur. Il n\u2019appara\u00eet dans <strong>aucune liste officielle<\/strong>, ni dans les partenaires autoris\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29eaa08 elementor-widget elementor-widget-text-editor\" data-id=\"29eaa08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une question sur notre site ou nos produits ? \u00c9crivez\u2011nous \u00e0 contact@kojicskin-europe.com.&nbsp;&nbsp;<span style=\"font-size: 14px;\">Notre \u00e9quipe se fera un plaisir de vous r\u00e9pondre rapidement et de vous accompagner.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c7812 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"c4c7812\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;FAQ&quot;,&quot;marker&quot;:&quot;underline_zigzag&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;highlight_animation_duration&quot;:1200}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-headline\">\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">FAQ<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f66cbb elementor-widget elementor-widget-accordion\" data-id=\"6f66cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the delivery times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><p>Les commandes sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9es sous 5 jours ouvr\u00e9s. Veuillez noter que le d\u00e9lai de livraison indiqu\u00e9 par le transporteur (Mondial Relay, Colissimo, etc.) ne commence donc qu&rsquo;\u00e0 partir de la date d\u2019exp\u00e9dition, et non de la date de commande. Une fois votre commande exp\u00e9di\u00e9e depuis notre entrep\u00f4t, vous la recevrez dans les d\u00e9lais moyens annonc\u00e9s par le transporteur s\u00e9lectionn\u00e9 lors de votre achat. Si le d\u00e9lai d\u2019exp\u00e9dition de 5 jours ouvr\u00e9s est d\u00e9pass\u00e9, nous vous invitons \u00e0 nous contacter par e-mail \u00e0 l\u2019adresse suivante : contact@kojicskin-europe.com. Notre \u00e9quipe se tient \u00e0 votre disposition pour vous fournir toute information compl\u00e9mentaire.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I track my order once it has been dispatched?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><p>Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation d\u2019envoi contenant le num\u00e9ro de suivi. En fonction du transporteur s\u00e9lectionn\u00e9 (Mondial Relay, Colissimo, etc.), vous pourrez suivre l\u2019acheminement de votre colis en cliquant sur le lien fourni dans ce dernier Si vous ne recevez pas cet e-mail ou si vous ne parvenez pas \u00e0 le retrouver, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 l\u2019adresse suivante : contact@kojicskin-europe.com. Notre \u00e9quipe se fera un plaisir de vous assister dans les plus brefs d\u00e9lais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if I haven't received my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1163\"><p>Si vous n\u2019avez pas re\u00e7u votre commande dans les d\u00e9lais pr\u00e9vus, voici les \u00e9tapes \u00e0 suivre :<\/p><p>1. V\u00e9rifiez le suivi de votre colis : Consultez l\u2019e-mail de confirmation d\u2019exp\u00e9dition que vous avez re\u00e7u. Il contient un lien de suivi ainsi que le num\u00e9ro de votre colis. En fonction du transporteur (Mondial Relay, Colissimo, etc.), vous pourrez suivre l\u2019acheminement directement sur leur site.<\/p><p>2. Contr\u00f4lez votre bo\u00eete mail : Assurez-vous que l\u2019e-mail de suivi ne se trouve pas dans vos courriers ind\u00e9sirables ou votre dossier spam.<\/p><p>3. D\u00e9lai d\u2019exp\u00e9dition d\u00e9pass\u00e9 ? : Si plus de 5 jours ouvr\u00e9s se sont \u00e9coul\u00e9s depuis votre commande et que vous n\u2019avez pas re\u00e7u de confirmation d\u2019exp\u00e9dition, ou si le suivi n\u2019\u00e9volue pas, contactez-nous.<\/p><p>4. Contactez notre service client : \u00c9crivez-nous \u00e0 contact@kojicskin-europe.com en pr\u00e9cisant votre num\u00e9ro de commande. Notre \u00e9quipe vous r\u00e9pondra dans les plus brefs d\u00e9lais pour vous aider \u00e0 localiser votre colis ou r\u00e9soudre le probl\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1164\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1164\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return a product if it doesn't suit me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1164\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1164\"><p>Conform\u00e9ment aux dispositions de l\u2019article L.121-21 du Code de la Consommation, vous disposez d\u2019un d\u00e9lai de r\u00e9tractation de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9traction sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9 (hors frais de retour).<\/p><p>Les retours sont \u00e0 effectuer dans leur \u00e9tat d\u2019origine et complets (emballage, accessoires, notice). Dans ce cadre, votre responsabilit\u00e9 est engag\u00e9e. Tout dommage subi par le produit \u00e0 cette occasion peut \u00eatre de nature \u00e0 faire \u00e9chec au droit de r\u00e9tractation.<\/p><p>Les frais de retour sont \u00e0 votre charge. En cas d\u2019exercice du droit de r\u00e9tractation, la soci\u00e9t\u00e9 Kojic Skin \u2013 Europe proc\u00e9dera au remboursement des sommes vers\u00e9es, dans un d\u00e9lai de 14 jours suivant la notification de votre demande et via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande.<\/p><p>Pour tout retour d\u2019article, merci de contacter notre service client par e-mail \u00e0 contact@kojicskin- europe.com. Apr\u00e8s accord de notre part, vous b\u00e9n\u00e9ficiez de 14 jours pour nous renvoyer l\u2019article.<\/p><p>Notez que les produits devront \u00eatre retourn\u00e9s dans leur emballage d\u2019origine, non d\u00e9ball\u00e9s et ne devront pas avoir \u00e9t\u00e9 utilis\u00e9s. Une fois l\u2019article r\u00e9ceptionn\u00e9, vous serez rembours\u00e9 sous 14 jours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1165\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1165\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are these genuine Kojie San products? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1165\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1165\"><p>Chez Kojic Skin &#8211; Europe, nous garantissons l\u2019authenticit\u00e9 de tous nos produits. En effet, notre entreprise d\u00e9tient un contrat d\u2019exclusivit\u00e9 officiel avec le fournisseur Kojie San, bas\u00e9 aux Philippines.<\/p><p>Cela signifie que tous les produits que nous proposons proviennent directement du fabricant d\u2019origine, sans interm\u00e9diaire. Pour vous assurer de l\u2019authenticit\u00e9 d\u2019un produit Kojie San :<\/p><p>&#8211; Achetez uniquement via notre site officiel ou nos revendeurs agr\u00e9\u00e9s.<\/p><p>&#8211; V\u00e9rifiez la pr\u00e9sence du logo Kojie San et des \u00e9l\u00e9ments de s\u00e9curit\u00e9 sur l\u2019emballage.<\/p><p>&#8211; M\u00e9fiez-vous des prix anormalement bas ou des emballages diff\u00e9rents de ceux pr\u00e9sent\u00e9s sur notre site.<\/p><p>En cas de doute, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 contact@kojicskin- europe.com avec une photo du produit pour v\u00e9rification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1166\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1166\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are payments secure? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1166\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1166\"><p>Yes, we use advanced encryption technologies to ensure the security of all transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1167\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1167\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I contact customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1167\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1167\"><p>To contact Kojic Skin Europe, please fill in the form available on our website by clicking here or write to us directly at the following address: contact@kojicskin-europe.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1168\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1168\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I've seen some negative reviews on Trustpilot. Does this concern your company?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1168\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1168\"><p>Nous comprenons que certains avis publi\u00e9s en ligne puissent semer le doute, notamment lorsqu&rsquo;ils concernent des probl\u00e8mes de livraison ou de service. Sachez que nous traitons chaque demande client avec s\u00e9rieux, r\u00e9activit\u00e9 et professionnalisme.<\/p><p>Des impr\u00e9vus logistiques peuvent survenir, mais nous faisons toujours notre maximum pour les r\u00e9soudre rapidement. C\u2019est pourquoi nous vous encourageons vivement \u00e0 nous contacter directement avant de publier un avis n\u00e9gatif : nous pourrons ainsi vous accompagner efficacement.<\/p><p>Non, la majorit\u00e9 des avis n\u00e9gatifs pr\u00e9sents sur certaines plateformes comme Trustpilot ne concernent pas notre entreprise. Kojic Skin \u2013 Europe est le seul distributeur officiel agr\u00e9\u00e9 de la marque Kojie San en Europe, avec un contrat d\u2019exclusivit\u00e9 sign\u00e9 directement avec le fabricant aux Philippines.<\/p><p>Nous avons constat\u00e9 que d\u2019autres sites, notamment \u00ab\u00a0Kojic-France\u00a0\u00bb,\u00a0 commercialisent des produits sous le nom Kojie San sans autorisation ni tra\u00e7abilit\u00e9. Ces sites, souvent en dropshipping, ne font absolument pas partie de notre r\u00e9seau. Malheureusement, certains de leurs clients pensent avoir achet\u00e9 chez nous et laissent des avis erron\u00e9s sur notre fiche.<\/p><p>Pour garantir l\u2019authenticit\u00e9 des produits et un service fiable, nous vous invitons \u00e0 commander uniquement via notre site officiel : www.kojicskin-europe.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Guide d&rsquo;authenticit\u00e9 De nombreuses personnes nous contactent pour v\u00e9rifier l\u2019authenticit\u00e9 de leur savon Kojie San. Les contrefa\u00e7ons et les boutiques non autoris\u00e9es cr\u00e9ent beaucoup de confusion, c\u2019est pourquoi nous avons cr\u00e9\u00e9 ce guide complet. Qui sommes-nous ? Kojic Skin \u2013 Europe est la seule boutique officielle et autoris\u00e9e \u00e0 importer et distribuer les produits Kojie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1088","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guide d&#039;authenticit\u00e9 - Kojic Skin Europe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kojicskin-europe.com\/en\/guide-authenticite\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide d&#039;authenticit\u00e9 - Kojic Skin Europe\" \/>\n<meta property=\"og:description\" content=\"Guide d&rsquo;authenticit\u00e9 De nombreuses personnes nous contactent pour v\u00e9rifier l\u2019authenticit\u00e9 de leur savon Kojie San. 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