{"id":10,"date":"2024-11-25T17:40:29","date_gmt":"2024-11-25T17:40:29","guid":{"rendered":"http:\/\/kojic-skin-europe.local\/?page_id=10"},"modified":"2026-03-30T10:07:24","modified_gmt":"2026-03-30T08:07:24","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/kojicskin-europe.com\/en\/politique-remboursements-retours\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c15a80 e-flex e-con-boxed e-con e-parent\" data-id=\"67c15a80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e79178 elementor-widget elementor-widget-heading\" data-id=\"9e79178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refunds and returns policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c2ea45 elementor-widget elementor-widget-text-editor\" data-id=\"30c2ea45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a withdrawal period of <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> from the date of receipt of your products to exercise your right of withdrawal without having to give any reason or pay any penalty (excluding return costs).&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Returns must be made within<\/span><b> in their original condition and complete <\/b><span style=\"font-weight: 400;\">(packaging, accessories, instructions). In this case, you are liable.&nbsp;<\/span><\/p>\n<p>La soci\u00e9t\u00e9 Kojic Skin Europe ne saurait \u00eatre tenue responsable des modifications de livraison d\u00e9cid\u00e9es unilat\u00e9ralement par le transporteur (changement de point relais, reprogrammation, retard, etc.).<\/p><p>En cas de non\u2011retrait du colis dans les d\u00e9lais impartis par le transporteur, et si un remboursement ou un renvoi de commande est demand\u00e9, les frais d\u2019exp\u00e9dition; aller et retour,&nbsp; restent int\u00e9gralement \u00e0 la charge du client.<\/p>\n<p><span style=\"font-weight: 400;\">Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.<\/span><b>You are responsible for the cost of returning the goods.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the event of exercising the right of withdrawal, Kojic Skin - Europe will reimburse the sums paid, within a period of <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> following notification of your request and using the same means of payment as that used for the order.&nbsp;<\/span><\/p>\n<p>For all returns, please contact our customer service department by e-mail at contact@kojicskin-.&nbsp;<span style=\"font-size: 14px;\">europe.com. Once we have given our agreement, you have 14 days to return the item to us.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Please note that products must be returned in their original, unopened packaging and must not be damaged in any way.&nbsp;<\/span><span style=\"font-size: 14px;\">must not have been used. Once the item has been received, you will be refunded within 14 days.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-234b6f2 elementor-widget elementor-widget-heading\" data-id=\"234b6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPORTANT! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c3e5e elementor-widget elementor-widget-text-editor\" data-id=\"87c3e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill in ALL the information about your address when paying (building, access, code, intercom, etc.) to ensure that your order is delivered correctly. From now on, undelivered orders due to an address error or lack of information on your part will no longer be reimbursed in full (you will still have to pay postage costs even if the parcel is not delivered).<\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">The return address is :\u00a0<br class=\"wixui-rich-text__text\" \/>Kojic Skin - Europe<br class=\"wixui-rich-text__text\" \/>87 La Guyonniere<\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">53110 ST JULIEN DU TERROUX, <\/span><span class=\"wixui-rich-text__text\">FRANCE<\/span><\/p><p>Thank you for your understanding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique en mati\u00e8re de remboursements et de retours Conform\u00e9ment aux dispositions de l&rsquo;article L.121-21 du Code de la Consommation, vous disposez d&rsquo;un d\u00e9lai de r\u00e9tractation de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9traction sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9 (hors frais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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